INTRODUCTION

This Privacy Policy ("Policy") explains how skateNOW, llc. and our subsidiaries and affiliates (collectively, "skateNOW," "we," or "us") collect, use, and disclose personal information about you. This Policy also describes the privacy rights and choices you have with respect to your personal information. We encourage you to review this Policy regularly to stay informed about our information practices and the choices available to you. If you have questions about this Policy or our information practices, please contact us

DISCLAIMERS

‘the SkateNow shop’ by SkateNow, llc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. ‘the SkateNow shop’ by SkateNow, llc. does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. The above limitations may not apply to you.

PERSONAL INFORMATION COLLECTED BY skateNOW

We collect only information you provide directly to us. For example, we collect information when you become make a purchase online or in store; access and use our Services (including when you write a review or participate in other interactive areas of our Services); create an online account or profile; sign up for or participate in contests, promotions, sweepstakes, customer experience research, surveys, mailing lists, events, outings or trips; engage with us via social media platforms; and when you email, call, chat, or otherwise communicate with us.

 

The types of information we may collect include your name, address, phone number, email address, ZIP code, photos, videos, social media usernames, demographic information, information about your interests, outdoor activities, and preferences, the content you post to the interactive areas of our Services, and any other information you choose to provide. If you make a purchase from us, we work with third party payment processors to collect and process your payment information.

If you sign up for a skateNOW event, outing, or trip, we may collect additional information from you, such as medical, health and disability information, license, birth date, gender, passport information, dietary requirements, information about your fitness condition, and certain physical characteristics and emergency contact information (example: information obtained in signing an event waiver).

 

In some cases, we may also collect information you provide about others, such as when you provide emergency contact information, purchase a gift card for someone and request that we deliver it electronically, decide to purchase and ship products to someone, or create and share a gift registry. We will use this information to fulfill your requests and will not send communications to your contacts unrelated to your requests unless they separately engage with us or consent to receive communications from us.

 

Information We Collect Automatically. When you access or use the Services or shop online or in our stores, we automatically collect certain information about you, including:

Transaction Information: When you make a purchase or return, rent equipment, or register for events, outings, or trips, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.

Audio and Video Recordings, Photos, and Chat Content: We capture photographs and video recordings in our stores and other facilities for security and loss prevention purposes. If you contact customer service through our social media platform or by phone, we may monitor and retain those conversations, including for training purposes.

Information Collected by Cookies and other Tracking Technologies: We (and those who perform work for us) use cookies, web beacons (also known as clear GIFs, web bugs, or pixel tags), and other tracking technologies to collect information about your interactions with our Services, including information about your browsing behavior, purchase behavior, and other engagement with the Services. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness.

YOUR PRIVACY RIGHTS AND CHOICES

Account Information: You can access, correct, or delete certain information stored within your online account at any time by logging into your online account.

Promotional Communications & Opt Out:  You may opt out of receiving promotional communications from skateNOW by following the instructions in those communications or changing your preferences here. If you opt out of receiving promotional communications, we may still send you non-promotional emails, such as emails about your purchases, account, membership, or our ongoing business relations, including information about your rewards and our initiatives and activities.

Mobile Push Notifications/Alerts: With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device, via texts or email. You can deactivate these messages at any time by changing the notification settings on your account or mobile device.

Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our web site Services.